Your 50-minute coaching session must be used within six months of purchase.
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We know you value your writing life, and you’ll make every effort to show up to your coaching session on time and prepared. But we also understand that life happens sometimes.
If you need to reschedule your session, you must notify your coach at least one business day in advance.
If you do not provide proper notice or if you are more than 10 minutes late to your session, you will not receive a refund or the opportunity to reschedule.
Terms & Agreement
By clicking “I agree” and signing your name on this page, you enter into the following agreement as a client with hope*writers.
Purpose of the Agreement
Client wishes to hire hope*writers to provide one-on-one coaching services relating to Client’s writing goals as detailed in this Agreement. Provider has agreed to provide such services according to the terms of this Agreement.
Provider shall provide Client with the following services and/or products ("Services"):
- One-on-one coaching services delivered via video call.
Location and Delivery of Services
Location. Provider shall deliver Services to Client via video call.
Delivery of Services. Provider will provide all Services by 181st day of the Agreement unless otherwise specified in this Agreement. The Client must schedule and attend the coaching session within a six month period, beginning the day of this Agreement. Provider will deliver coaching via a 50-minute virtual session.
Cancellation, Rescheduling and No-Shows
Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, Client shall provide notice to Provider as soon as possible via the Notice provisions detailed in this Agreement. Provider has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, or no-show, and Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, or failing to show up for the scheduled coaching session, unless the Parties otherwise agree in writing.
Notice. Parties shall provide effective notice (“Notice”) to each other via email or Calendly within one business day to reschedule or cancel services. If Client does not show within ten minutes of a scheduled session, or does not give one or more business days notice to cancel or reschedule, Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost. For instance, if Client is scheduled for Services at 10 a.m. ET on Monday, the Client must reschedule the session before 10 a.m. ET the previous Friday.
Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Provider in accordance with this Agreement, Provider owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Provider and may be used in the reasonable course of Provider business.
Permitted Uses of Product(s). Provider grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Provider with attribution each time Client uses Provider's property. Personal use includes, but is not limited to, use within the following contexts:
- In photos on Client’s personal social media pages or profiles; or
- In personal creations, such as a journal or personal gift; or
- In personal communications, such as a family newsletter or email or holiday card.
Style. Client has spent a satisfactory amount of time reviewing Provider's work and has a reasonable expectation that Provider will perform the Services in a similar manner and style unless otherwise specified in this Agreement.
Consistency. Provider will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Provider’s current portfolio and Provider will try to incorporate any reasonable suggestion made by Client.
However, Client understands and agrees that:
- Every client is different, with different tastes, values, and needs;
- Provider services are often a subjective art and Provider has a unique vision, with an ever-evolving style and technique;
- Provider will use its coaching philosophy when providing Services for Client, which may not include strict adherence to Client’s suggestions;
- Although Provider will use reasonable efforts to prioritize and incorporate Client’s suggestions and desires when providing Client with the Services, Provider shall have final say regarding the style and delivery of the Services;
- Dissatisfaction with Provider's coaching style and philosophy are not valid reasons for termination of this Agreement or request of any monies returned.
Limit of Liability
Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.
Indemnification. Client agrees to indemnify, defend and hold harmless Provider and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider provides to Client.
Force Majeure. No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within seven days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of sixty days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.
Failure to Perform Services. In the event Provider cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:
- Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
- Attempt to find another competent professional to take its place with the mutual agreement of Client(s);
- If another competent professional is not available or Client(s) do not agree to transfer of obligations to said alternate professional, Provider will issue a refund or credit based on a reasonably accurate percentage of services rendered; and
- Excuse Client(s) of any further performance and/or payment obligations in this Agreement.
Appropriate Conduct/ Safety, Confidentiality & Privacy
Confidentiality & Privacy. Provider will take reasonable measures to ensure Client's privacy and confidentiality. Client consents to each session being recorded for verification purposes only. Client retains the right to request the video recordings for their own records and review. Provider will keep all communications with Client confidential unless there is a reasonable threat of harm to the Client or someone else or if the Client gives written or verbal permission for the coach to break confidentiality. Provider will take reasonable measures to protect your personal information and your content from loss, misuse, and unauthorized access, disclosure, modification, and destruction and to ensure that your content remains protected and available to you. Transmission of data via the internet is not completely secure. Provider does not guarantee the security of data transmitted through its products and services. Client assumes all risk when sending communications and data over the internet and agrees to relieve and hold Provider harmless as a result of any loss, misuse, or theft of personal data.
Project. The Client expressly agrees to take best efforts to provide Provider and Provider’s staff with safe and appropriate working conditions. In the event of circumstances deemed by either Provider or a bystander to present a threat or implied threat of injury or harm to Provider staff or equipment, the Provider reserves the right to cancel all services remaining under this Agreement and leave the event.
Non Project. The Client expressly agrees to take best efforts to provide Provider and Provider’s staff with a safe and appropriate professional relationship. In the event of circumstances deemed to present a threat or implied threat of injury or unprofessional, harassing language or behavior to Provider staff, Provider will make reasonable efforts to notify the Client. If the Client is able to respond to the threatening situation in a reasonable amount of time, Provider shall resume work in accordance with the original terms of this Agreement. If the inappropriate behavior continues, the Client will agree to relieve and hold harmless as a result of incomplete services under this Agreement, or for a lapse in the quality of the Provider’s work. The Client shall be responsible for payment in full, regardless of whether the situation is resolved or whether Provider resumes work detailed in this Agreement
Health & Safety. Client further understands that Provider complies with all health and safety laws, directives, and rules and regulations. Client expressly agrees that during the session Client and Client’s agents shall not carry weapons or firearms, be exposed to severe illness, or request the Provider to do anything illegal or unsafe. Further, Provider will not provide services in any location or area deemed to be unsafe in its sole discretion, including, but not limited to, areas affected by communicable diseases, quarantined areas, or other similar occurrences. Under any of these circumstances, Provider reserves the right to end service coverage immediately and/or leave the session. Provider shall be entitled to retain all monies paid and Client agrees to relieve and hold Provider harmless as a result of incomplete event coverage, or for a lapse in the quality of the Provider’s work.
Governing Law. The laws of North Carolina govern all matters arising out of or relating to this Agreement, including torts.
Severability. If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.
Notice. Parties shall provide effective notice (“Notice”) to each other via email delivery at the date and time which the Notice is sent.
Merger. This Agreement constitutes the final, exclusive agreement between the parties relating to the Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.
Amendment. The parties may amend this Agreement only by the parties’ written consent via proper Notice.